Frequently Asked Questions
Everything you need to know about our smart audio technology.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping varies by location.
Do your products come with a warranty?
Yes, all Positive Grid hardware products include a one-year limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Are software licenses included with hardware purchases?
Most of our smart amplifiers and interfaces come bundled with specific versions of our BIAS software. Please check the product description for the exact software package included with your model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for eligible customers.
How do I update the firmware on my device?
Firmware updates can be performed by connecting your device to a computer and using our Firmware Updater tool, or via the mobile app for select Bluetooth-enabled products.