Returns & Exchanges
At Positive Grid, we stand by our gear and offer a 30-day satisfaction guarantee to ensure you have the best experience with our smart amplifiers and software. If you are not completely satisfied with your purchase, you can return your hardware for a full refund within 30 days of delivery.
Initiate Your Request
Visit our online Support Center and submit a return request ticket with your order number and the reason for the return.
Receive Authorization
Our support team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label via email.
Pack Your Gear
Securely pack the product in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.
Ship and Refund
Drop off the package at the designated carrier location; once our warehouse inspects the item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing